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Moments of Truth
Author: Jan Carlzon
Publisher: Harper Collins
ISBN: 0060915803
Pages: 160
Year: 1989-02-15
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The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer–driven economy.
Moments of Truth
Author: Rachman Mitchell
Publisher: Balboa Press
ISBN: 1504313119
Pages: 224
Year: 2018-06-07
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When Rachman Mitchell was twenty-three years old, something happened that changed him forever and set him on a path of inner and outer adventure. He received an experience called the latihan, which gave a contact with his soul. Around the latihan grew an organization called Subud, which is spread across the world. Bapak was the bringer of the latihan. Rachman, Rohana, and their children went to live near him in Indonesia, and Rachman became his doctor. This book relates stories along the way to getting to Indonesia, being there with Bapak and facing challenges of adapting to the world again after returning to the West. Rachman provides an inside view of what life was like in the early days in Jakarta when very personal contact with Bapak was possible. His work as a doctor in Indonesia and elsewhere is an important theme and illustrates the development of a talent and a vocation over a long lifetime. These are stories about a man learning how to live, the mistakes he makes, and the joys and calamities that are visited upon him and how he learns to become more tolerant, more understanding, and more compassionate, less inclined to judgement. They are a blend of intimate reminiscence and fireside chat, being told with humility and humor.
Moments of Truth in Genetic Medicine
Author: M. Susan Lindee
Publisher: JHU Press
ISBN: 080189915X
Pages: 288
Year: 2010-12-29
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Lindee's pathbreaking study shows the interdependence of technical and social parameters in contemporary biomedicine.
Moments of Truth
Author: Francisco Panizza, George Philip
Publisher: Routledge
ISBN: 1135050791
Pages: 228
Year: 2013-11-07
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The current financial and sovereign debt crisis of the European Union and the United States can be regarded as the most recent of a wave of financial and sovereign debt crises that have affected different regions of the world over the past quarter century. While there is a large and growing body of literature on the economic aspects of financial crises, its political elements remain surprisingly under-studied. Moments of Truth: The Politics of Financial Crises in Comparative Perspective fills this gap in the literature by looking at the political repercussions and policy implications of financial crises in comparative perspective, using case studies in Latin America, Korea, and Russia, as well as the contemporary crises in the US and in key European countries. Contributors to this volume look at the crises as critical junctures that generate high levels of uncertainty while calling for decisive action. The chapters emphasize structural or agency based explanations and give relevance to the role of ideas, interests, and institutions in explaining different outcomes. The questions addressed by the case studies include: how the crises were defined by key actors, the range of political and policy options available to deal with their impact, the role of ideas in policy shifts, how political and economic actors redefine their interests in contexts of uncertainty, how political institutions mediate reactions to the crises, what explains the choice of a certain option over other alternatives, and whether the crisis has (so far) resulted in significant political and policy changes or in incremental adjustments to the status quo. The first book to comparatively analyze the political dimensions of financial crises across different global regions, Moments of Truth will be highly significant for any scholars interested in the contemporary debate on financial crises.
Winning the Zero Moment of Truth - ZMOT
Author: Dina Howell ~autofilled~
Publisher: Zero Moment of Truth
ISBN: 1614302480
Pages:
Year:
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The Managerial Moment of Truth
Author: Bruce Bodaken, Robert Fritz
Publisher: Simon and Schuster
ISBN: 0743299965
Pages: 208
Year: 2006-05-02
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The Managerial Moment of Truth explains a powerful new concept that can dramatically improve performance and increase productivity, at no cost, in virtually any company or organization. Developed by organizational consultant and bestselling author Robert Fritz and proven in practice by coauthor Bruce Bodaken, the chairman, president, and CEO of Blue Shield of California, the book provides a dynamic technique to help people face up to reality and confront the truth in order to correct mistakes, learn from past performance, and adjust processes to build a more successful organization. Given human nature, most managers, when faced with the harsh facts of substandard performance, tend to soften the truth with their direct reports, so as not to offend or upset them. They tend to avoid mentioning mistakes, missed dates, an incomplete project, unacceptable quality of work, and the like. Then, if the problem becomes egregious, the manager may suddenly overreact with a contentious confrontation that results in little long-term behavior change. Or else the manager will try to work around the substandard performance, shifting the workload to top performers on the team rather than addressing reality directly with the person concerned. Bodaken and Fritz provide a step-by-step approach for continuous improvement, in which managers deal with performance issues early on, to help employees face the truth without being made to feel denigrated, inept, or incompetent -- which would only defeat the desired goal of improvement. Moreover, this approach also greatly enhances the manager's own career success. When managers understand and use this practice, they can produce more top performers and add from 25 to 40 percent more actual capacity to their organization. At Blue Shield of California, for example, more than one thousand managers have been trained in this approach, with impressive, measurable results, helping the company become one of the fastest-growing health care plans in the state. Other companies, all at the top of their industries, are now using MMOT with great success. As widely acclaimed author Peter Senge notes in his foreword, "This is not a book with just a bunch of 'good ideas.' It is a call to a simple but transformative practice, vital to building an organization truly worthy of people's highest achievement."
Moments of Magic
Author: Shep Hyken
Publisher: Shepard Presentations, LLC
ISBN: 0963782002
Pages: 158
Year: 1996-09-01
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Moments of Truth
Author: Harry G. Lang, Oscar P. Cohen, Joseph E. Fischgrund
Publisher: RIT Cary Graphic Arts Press
ISBN: 1933360267
Pages: 225
Year: 2007
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Summary: Moments of Truth
Author: BusinessNews Publishing
Publisher: Primento
ISBN: 2511021196
Pages: 15
Year: 2014-11-12
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The must-read summary of Jan Carlzon’s book: “Moments of Truth: New Strategies for Today’s Customer-Driven Economy”. This complete summary of the ideas from Jan Carlzon’s book “Moments of Truth” shows how the best way of delivering consistently high-quality moments of truth lies in building a customer-driven company. The author explains the six essential characteristics of this type of company and how all of these elements can be brought together to achieve significant success. By applying these six principles, you can learn how to focus on your customers and guarantee success. Added-value of this summary: • Save time • Understand the key principles • Expand your business knowledge To learn more, read “Moments of Truth” to discover how you can apply the six essential principles that lead to real moments of truth.
The Moment of Truth: A Novel
Author: Damian McNicholl
Publisher: Pegasus Books
ISBN: 1681774828
Pages: 352
Year: 2017-06-06
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Inspired by true events, The Moment of Truth finds a Texan art student facing down life, death, love, and glory in the bullfighting rings of 1950s Mexico. Texan art student Kathleen Boyd has been dreaming about becoming a matador since her beloved father took her to the bullfighting ring when she was just a child. Now a young woman, her disapproving fiancé and her practical-minded mother see her dream only as a foolish flight of fancy. Nevertheless, Kathleen relocates to Mexico and finds herself under the instruction of Fermin, a retired matador who is intent on asserting his dominance in their partnership. Though taking on a female apprentice is unheard of, Fermin sees Kathleen’s undeniable talent and promises that she’ll one day perform at the prestigious Plaza Mexico bullring. While Kathleen struggles to perform alongside the unwelcoming men of Mexico’s bullfighting scene, she is befriended by Julio, better known as El Cabrito—The Kid. Much to Fermin’s displeasure, not only does Julio show Kathleen techniques that defy his strict instruction, but a forbidden romance quickly ignites between them. As time passes, Kathleen’s confidence in her ability increases—though so too do her suspicions of Fermin’s intentions. She has become a sensation, selling out arenas as La Diosa Tejana, the Texan Goddess. But while Fermin gets rich, Kathleen’s pay remains pitiful and her instructor’s control over her life remains absolute. Will she always be a vehicle for another person’s success? Or will she finally face her own moment of truth and seize the success that she has worked toward for so long, in a world that has always belonged to men?
Leadership in Moments of Truth
Author: Yom Tov Samia
Publisher: Contento Now
ISBN: 9655505030
Pages: 780
Year: 2016-01-11
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Leadership in Moments of Truth was written by Yom Tov Samia. He takes his readers into the field, visiting landmarks in his personal history and in the history of Israel. His objective is to illuminate military and corporate leadership - and his work is successful on many levels. Leadership in Moments of Truth is a comprehensive glimpse inside the world of Generals - on a personal, strategic and interpersonal level. It informs about the greatest pinnacles and abysses; from wild victories to the catastrophic loss of lives. It enchants us with descriptions about his childhood in "makeshift housing" in early Israel to the path this leader created for himself in his youth and on to becoming Major General in the Israel Defense Forces. Yom Tov Samia is an efficient, clear headed and humane leader who spent three decades leading soldiers and when he retired, continued his role as leader in the corporate world, where he added the elements and visions of an academic and researcher. Two principles guide Major General (Res.) Yom Tov Samia in his military and corporate life in order to motivate people and lead groups: A: Always preserve the self respect of others, regardless of position and situation - never abuse the position of leader by inducing harm to another person's sense of self. B: All organizations, corporate, military or otherwise must have a leader who is responsible and accountable - the fortitude of every organization begins with its leader. Using a direct and yet simultaneously enchanting voice, filled with explanation and emotion, Dr. Yom Tov Samia allows his readers a deep sense of the events he experienced in his many roles both in the military and in his corporate career.
Moments of Truth
Author: Thomas Dormandy
Publisher: John Wiley & Sons
ISBN: 0470867248
Pages: 576
Year: 2004-02-06
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Who were the scientific geniuses behind some of the most innovative and important discoveries in modern medicine? Medical science in the 21st century is continuing to advance, but the character of that advancement is now governed by research teams and committees. Yet in the 19th century – a century when there were many great individual discoveries in medicine – the contributions of four individuals in particular accelerated developments in each of the main branches of medicine. This medical history by Thomas Dormandy focuses on these four individuals and their "moments of truth" - Laennec, a French physician; Semmelweis, a Hungarian obstetrician; Lister, a Scottish surgeon; and Walter Reed, an American army pathologist. They are not well known, compared with their contemporaries in other walks of life, yet their moments of truth transformed the lives of millions. Thomas Dormandy is a retired consultant pathologist (MD, PhD, DSc, FRCS, FRCPath). He is the author of over 300 scientific papers and two books aimed at a general readership, The White Death: A History of Turberculosis , which was short listed for the Aventis prize and RMS book of the month, and Old Masters, a work of art history.
Moments of Truth
Author: John F. MacArthur
Publisher: Thomas Nelson
ISBN: 1400203724
Pages: 400
Year: 2012-01-16
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We are in desperate need of moments of truth. Truth that can shine through the clutter of modern life. Truth that we can welcome without hesitation. Truth that is good for our souls. The Bible is the only source for such truth, and pastor John MacArthur is absolutely committed to sharing and illuminating God’s truth for us. From creation to parenting, leadership to the end times, Moments of Truth addresses practical and foundational subjects in bite-size pieces. Day by day, MacArthur quotes Scripture and helps us apply it to our lives with eye-opening lessons and probing questions that are relevant to the season. Spend time each day with Moments of Truth, and see how God uses the truth to set you free.
Living Moments Of Truth
Author: J. Maurus
Publisher: St Pauls BYB
ISBN: 8171083412
Pages:
Year:
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Moment of Truth in Iraq
Author: Michael Yon
Publisher: Richard Vigilante
ISBN: 0980076390
Pages: 227
Year: 2010-01
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Former Green Beret turned reporter Michael Yon chronicles how the American soldier turned defeat and disaster into victory and hope in Iraq during the period known as "the surge".